Lots of users who start using their 1st hosting account, or switch companies, usually have enquiries with regard to how specific operations are completed or bump into difficulties when setting up different things like e-mails, site settings, and so on. That’s the reason why, lots of web hosting providers have compiled documentation with common questions and issues so as to help their clients receive information swiftly and easily. Consequently, the client service team representatives can spend more time on real issues that some customers may be experiencing, because the solution for the minor things will already be available on the World Wide Web and clients will be able to cope with them without touching base with the client service staff. Having in-depth documentation is critical, especially for new users with no previous experience at all, since the hosting service entails a lot of features and lots of individuals can become confused about what action to take. A good knowledge base can both help you accomplish the operations that you need and find out how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you have ordered your very first shared hosting account from our company or have migrated your site over to us, you will become used to our platform and our custom-built Hepsia hosting Control Panel before you know it as we have prepared a substantial knowledge base where you can find all the information that you may ever need – both general info with regards to the web hosting service as a whole and more specific info about the separate features that you can make use of and the challenges that you may confront. The articles are available in 2 places. The whole article collection is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each Control Panel section as well. You can become aware of how to accomplish de facto everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles offer comprehensive guidelines, so you won’t ever get bewildered because of an unclear text. Naturally, in case you face a more specific obstacle and you cannot find anything about it in our knowledge base, you can touch base with our technical support team 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a comprehensive online knowledge base for all our present and future clients, so in case you get a semi-dedicated server plan from our company, you’ll be able to find any info that you are searching for at any moment. We have numerous educational help articles, which will help you understand better what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are merely two examples. Our step-by-step tutorials will help you accomplish anything you like – uncompress an archive, import a MySQL database, redirect a domain name, and so on. Moreover, we also have troubleshooting guidelines, which will permit you to discover what spurs a certain problem and the possible solutions for it. In case you are unable to send emails or your domain name returns a 500 Internal Server Error message, for example, you can consult our knowledge base and fix the problem instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-encompassing Help section.