The presence of the customer and tech support that a shared hosting company offers can tell you a lot about the services which they provide as well. In the event that you can use just emails and tickets, you have most likely come across a reseller not the actual hosting provider. If this is the case, you'll have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for extra assistance. When the provider offers you various ways of communication with quick response time available at any moment, they're almost certainly the top provider, not a reseller. Therefore you will enjoy well-timed assistance and top-notch support as they will have instant access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always much better to get hold of your web hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance right away, so our shared hosting services feature 24/7 tech support along with several options for contact. If you do not have an account yet, you can easily phone us or come on our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires further analysis. In contrast to the majority of suppliers out there, we reply to all tickets within the hour, so you won't have to wait for an entire day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you are able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With a number of contact options, you can pick the easiest way to contact us and inquire about our services in case you do not have an account yet, or get assistance if you are already among our customers. You're able to give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour answer time guarantee, though it rarely takes over 20 min to receive assistance regardless of the nature of the problem. With our customer and tech support services, we will be there for you when you need us, not a few days afterwards.

24/7 Customer Support in VPS Web Hosting

With our VPS web hosting packages, you will not ever need to wait for more than one hour in order to get support for any kind of issue that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. We also have local phone numbers in a number of countries around the world and a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so no matter what your question or issue is, there'll always be somebody to help you out quickly. If you need assistance with third-party software, which you cannot set up or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to receive prompt support in general, let alone if you operate an entire server, so every single dedicated server that we supply includes 24/7 support with one-hour reply time guarantee regardless of the issue. The service is free of cost for any kind of difficulties with your server or the software that was installed from our administrators through the setup, which means that you can contact us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you can send an e-mail message, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24 / 7. In case you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you can take advantage of our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to include to your server package from your billing Control Panel.