Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with many other hosting companies, the ticketing system that we are using with our shared hosting packages is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember several log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself from one location. So, if you have a query or stumble upon a problem, you can touch base with our tech support engineers instantly. Our system includes an intelligent search option. This means that even in case you have posted an immense number of tickets through the years, you’ll be able to find the one that you need without much effort. Besides, you can check knowledge base suggestions for tackling commonly experienced problems.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything in one location, which is the reason why we have integrated a trouble ticket system into the custom Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will allow you to handle the communication with our customer care team along with your website files, which goes to say that you won’t need to memorize additional sign-on credentials for a separate admin dashboard. You will be able to post a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the content within your account. Furthermore, you can look through older tickets using an intelligent search option or take a look at relevant FAQ articles, which include solutions to commonly met problems. The integrated trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.