In case you have ordered a web hosting package and you’ve got some enquiries connected to a particular function/feature, or in case you have bumped into some problem and you require help, you should be able to contact the respective help desk support team. All web hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, since the most efficient way to handle an issue most often is to post a ticket. This form of correspondence renders the replies sent by both sides simple to track and enables the technical support staff members to escalate the issue in case, for instance, a system administrator has to interfere. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you need to use no less than two separate accounts to touch base with the customer care team and to actually manage the hosting space. Incessantly switching between different accounts could sometimes be a headache, not to mention the fact that it requires quite a bit of time for the vast majority of hosting companies to answer ticket requests.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with many other hosting companies, the ticketing system that we are using with our shared hosting packages is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember several log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself from one location. So, if you have a query or stumble upon a problem, you can touch base with our tech support engineers instantly. Our system includes an intelligent search option. This means that even in case you have posted an immense number of tickets through the years, you’ll be able to find the one that you need without much effort. Besides, you can check knowledge base suggestions for tackling commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in one location, which is the reason why we have integrated a trouble ticket system into the custom Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will allow you to handle the communication with our customer care team along with your website files, which goes to say that you won’t need to memorize additional sign-on credentials for a separate admin dashboard. You will be able to post a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the content within your account. Furthermore, you can look through older tickets using an intelligent search option or take a look at relevant FAQ articles, which include solutions to commonly met problems. The integrated trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.