A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It's an efficient method to get some info about the web hosting services or get some issue resolved because you're speaking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced chance of mistakes any time you exchange information like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you can do another thing while the agent examines the issue in question. Also, you will be able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you will have to pay when you are calling to a different country.

Live Chat Support in Shared Hosting

As part of the support services that we supply for all of our shared hosting packages, you'll find live chat support that is online every single day, even on holidays. You're able to contact us regardless if you already own an account or not, as we can assist you with nearly anything, ranging from giving you general info on our services in case you are not our customer yet and you are thinking about obtaining one of the packages, to assisting you with installing an e-mail account in an email client. Some issues are more technical and time-consuming, therefore you will have to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is accessible to all our future and active customers. If you are looking for a new website hosting account, you'll be able to chat in real time to one of our agents and receive more info about our semi-dedicated hosting in order to pick the optimal package for your sites. In the event that you already own an account with us, we will support you in a very timely manner with billing, general and first-level techmatters. Even though in some cases you will need to open a ticket because there're situations that can't be resolved on the live chat, we'll be able to help you with various basic tasks, such as setting up an e-mail account in an e-mail client or redirecting one domain to another one. As a result, you will enjoy quick assistance and you'll save plenty of time.