In case you’re a site owner, a problem might always emerge and it does not necessarily need to be related to the web hosting service itself. For example, something might go wrong when you update a web-based app or some important data may be modified or deleted unintentionally. Whatever the essence of the problem might be, you’ll need to contact the respective tech support staff and request them to recover a backup or to assist you in solving the problem that you’re having. How timely they’ll do it will determine the period of time that your sites will be inaccessible. For particular websites such as social networking websites or e-commerce portals, an elongated downtime period often equals lost clients and cash. Because of this, it’s pretty important for you to use the services of a web hosting company that offers not only a very good customer service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any helpdesk ticket that you open or any email that you write is just 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your question or problem might be, we’ll help you out instantaneously and will supply you with the required information to sort out any problem with your websites. The actual reply time typically does not surpass fifteen-twenty minutes, which implies that you can forget about waiting around for hours and hours to get an issue sorted out or what is even worse than that – waiting around a whole day only to obtain a response that more information is necessary whilst nothing’s resolved. We will offer you assistance in a timely manner just because we know just how precious time can be in the dynamic online age. The sixty-minute reply guarantee applies to any technical or billing enquiry that you may have concerning our shared hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand precisely how vital it is to get swift support, we promise that you won’t ever need to wait for more than an hour to obtain an answer to any support ticket that you submit via your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any issue regardless of what its nature is – technical, general or billing. What is more, our tech and customer support staff will be at your service 365 days a year, which is why even if you open a ticket during official holidays, you’ll always get an immediate response, which will include the answer to a question, the solution to an obstacle or the information necessary to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting a reply like you would with many other hosting providers.