One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any helpdesk ticket that you open or any email that you write is just 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your question or problem might be, we’ll help you out instantaneously and will supply you with the required information to sort out any problem with your websites. The actual reply time typically does not surpass fifteen-twenty minutes, which implies that you can forget about waiting around for hours and hours to get an issue sorted out or what is even worse than that – waiting around a whole day only to obtain a response that more information is necessary whilst nothing’s resolved. We will offer you assistance in a timely manner just because we know just how precious time can be in the dynamic online age. The sixty-minute reply guarantee applies to any technical or billing enquiry that you may have concerning our shared hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand precisely how vital it is to get swift support, we promise that you won’t ever need to wait for more than an hour to obtain an answer to any support ticket that you submit via your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any issue regardless of what its nature is – technical, general or billing. What is more, our tech and customer support staff will be at your service 365 days a year, which is why even if you open a ticket during official holidays, you’ll always get an immediate response, which will include the answer to a question, the solution to an obstacle or the information necessary to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to waste a whole day hanging around awaiting a reply like you would with many other hosting providers.