If you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for many things it is better to talk to a live person over the phone than to exchange support tickets or email messages. If you want to find out more about a specific service before you buy it or if something small-scale needs to be made, for instance, it is easier and faster to do it live. When you can speak with representatives by phone, it's very likely that you're dealing with an actual website hosting provider, not a reseller. The type of support that you'll get on the telephone varies between different companies - from standard matters to experienced technical support. Typically most suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are managed through electronic mail or tickets.

Phone Support in Shared Hosting

If you decide to take advantage of one of our shared hosting packages, you can get in touch with our customer support crew over the telephone for 14 hours every day. We can assist you in choosing the perfect package for your web sites as we are aware that it is better to discuss this kind of matters with a live person. If you already have an account, we will assist you with any kind of sales/billing questions as well as general matters, even with some technical problems that do not require a lot of time or escalation to an administrator because it is more appropriate to open a ticket for time-consuming issues so as to have the entire correspondence in one place. We now have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

If you want more info for the semi-dedicated hosting that we supply, you'll be able to call any of the three support phone lines we have worldwide - in the United States of America, Great Britain and Australia. In this way, you can check in advance if our services are suitable for your sites. If you are already our customer and you have a semi-dedicated account, you are able to contact us on the phone for 14 hours daily about any type of billing or general issues. For strictly tech troubles you'll need to take advantage of our ticketing system and communicate with our technical support since sometroubles just require more time to be taken care of, but we can assist you over the phone with a number of minor technical problems as well, saving you the time and efforts.