A 99.9% Server Uptime
Our shared hosting platform is based on a steady, top–notch hardware configuration and a significantly customized Linux distribution. That is why, irrespective of what your site is, or how many web site visitors you’ve got, or even if there is a distributed denial–of–service assault, our web hosting servers will remain up and running and your websites will remain accessible online.
All shared hosting packages packages come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on high–end hardware elements delivered by Juniper. Moreover, on each and every router, we have put a firewall with an advanced set of rules to be able to sift out all suspicious requests.
As a result, in each of our data centers – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, when it’s your cash on the line, you cannot feel truly safe. This is why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel satisfied with our web hosting service or in case you would like to use an even more robust hosting solution, like a VPS web hosting packages or even a dedicated servers hosting – you will get your money back in full, without any obscure fees or refund charges.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to get an answer, you are aware of how exasperating this can be, particularly if your website is at stake. That’s why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be at your disposal and they will respond to you in under sixty minutes. And the best part is that their average ticket response time is well under 20 minutes!