Technical Support Channels
A 60–Minute Ticket Response Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or email is submitted. If your issue requires additional assistance from an administrator, we will direct the ticket or the email to the person in charge, right away and will leave a note to let you know that more time will be needed for arriving at the best solution. And if you take advantage of the Optional Managed Services package, all of the server management tasks included there will be completed whenever you want.
A First–Rate Client Care Service
We will be online for you 24x7x365 to answer any enquiries that you may have connected with our Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need help handling server management tasks, you can examine our Optional Managed Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our free–of–cost Control Panel, which offers a fully detailed knowledge base plus a group of educational video tutorials. Whenever you require help while working with the Control Panel, just press the Help or Videos buttons located in the top right corner.