Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user assistance team is trained to very quickly care for all shared hosting packages clients’ requests and help requests. Via our ticketing system, you’ll be able to submit your issue and a support staff fellow member will, no doubt return to you in less than maximum 60 minutes. Actually, practice has proved that the ordinary response time is 20 minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us every time required. Our team of professionals will be on–line for you 24x7x365 to reply to all your doubts and to sort out any situation that you may have. You are able to post a customer assistance ticket from the IBBP.com Control Panel or send us an e–mail message any moment. Additionally, on business days, you can easily give us a call or use the online chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel includes a thorough practical knowledge base that’s built–into all areas. In each section, you’ll find a Help control key that will load for you a list of step–by–step lessons on how to employ a specific feature or perform a certain action. In addition, we have crafted short training training videos so as to get a better idea of the Control Panel’s interface.